How to Customize and Resend Ticket Delivery Emails in Single
When setting up a video event in Single, you can personalize the purchase confirmation, also known as ticket delivery emails. This article provides essential guidance on how to customize these emails using white-labeling for a personal touch, and outlines the steps to resend them to customers who may not have received their initial purchase confirmation.
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Customize Ticket Delivery Emails
When a customer buys a ticket for a video event, Single sends them an email with all the important details. You can change this email to make it more personalized using our white-labeling feature or just stick with the default email from Single.
Tip: For a detailed guide on white-labeling emails, see this article here.
Resend Ticket Delivery Emails
Sometimes, a customer's purchase confirmation email may end up in their spam folder. If a customer did not receive this email, you can resend it through Single.
- Log in to your Single account.
- From the left sidebar, click on "Orders".
- Search for the customer using their order number or email address.
- Click the paper airplane icon to resend the claim email to the customer.