Limiting Geographic Availability

You can control which countries your digital releases or videos are allowed to be accessed in within Single.

For instance, if you set the geographic availability to only include the USA, then only fans within the USA will be able to purchase your product or watch your video. 

How it works

When someone outside your selected regions purchases:

• After purchasing the product, they will automatically be refunded. 
• Refunded orders will appear in your Shopify admin
• You can choose to notify customers using your preferred communications channel. In the refund reason for the order there will be a note stating:

Product Title - Variant Title is being refunded due to the following: Content Title is not available for download / view in Country Code.

Geographic Availability: Account vs Product level 

You can set your geographic availability at the account level, which will be applied to all of your digital releases and videos. Or you can set it at the individual product level for a digital release or video, which will only be applied to that specific product. 

Geographic availability at the product level can outrank the account level. 

So, for example: 

• Your account level is set to only allow accessibility in the US
• For a specific product, you add France to the available regions 
• Fans in the US or France will be able to access the product 

Steps

Option 1 - Account Level Availability

To set at the account level: 

1. Log in to Single 
2. On the left side menu, click ‘Settings’ 
3. Click Advanced
4. Scroll down to the General section
5. Select regions from the drop down 

Option 2 -  Product Level Availability

Digital release

When creating your digital release, find the Scheduling model and select specific regions using the Limit Geographic Availability? drop down. 

Video on demand 

After uploading your video, select specific regions using the Limit Geographic Availability? drop down. 

Video rental 

When creating your rental, select specific regions using the Limit Geographic Availability? drop down in the Configure step. 

Video Live Stream

When creating your Live Stream, select specific regions using the Limit Geographic Availability? drop down in the Configure step.