What Happens if a Fan Cancels or I Refund Their Order on Shopify?

How Single Handles Order Cancellations or Refunds

We hate to see your fans go, but sometimes cancellations or refunds happen. Here's what you can expect from Single:

  1. Refund the usage fee back to you, the artist. The amount is determined by your subscription tier.
  2. Deactivate any download links that we've already sent out.
  3. Cancel the delivery of the full album.
  4. Stop any further reporting related to that order.

This way, you don't lose out when a fan changes their mind, and all links and deliveries connected to that order are cleanly closed.