Add a Rental Guide & FAQs to Your Shopify Store

If you're selling rental videos on Shopify using Single, it's a good idea to give your customers clear information about how it all works. Even though Single makes buying and watching easy, it's always nice to answer questions before they're asked.

Here are some simple templates you can use. You can paste them directly on your rental product page or create a whole new page in your store just for questions.   

Video Rental FAQ

I've purchased tickets to the rental. How do I access it?

Visit the rental page [HERE (link to the rental streaming page)], and log into the account you set up during your checkout process. 

How can I create an account if I don't have one yet?

You can create your account [HERE (link to the account creation page)]. Please use the same email that you used for placing your order. Also, make sure the email you use matches the one associated with your chosen payment method (Apple Pay, Google Pay, PayPal). All available payment methods are listed on the site.

I'm having trouble logging in. What should I do?

If you're experiencing issues logging in or resetting your password, you might need to create your account. If you didn't log in while purchasing your ticket, an account wouldn't have been automatically created.

Can I watch the rental video on my TV?

Yes, the rental can be viewed on your TV, but note that the casting will start until the stream does. Here's how:

• TV with web browser app: Open the browser app on your TV, navigate to the rental streaming page, sign in, and start watching.

• Apple TV or Chromecast: Connect your device to the TV, open the rental page on a browser on your mobile device or computer, sign in, and start watching. For detailed instructions, refer to the Chromecast guide or the Apple TV guide.

What if I have more questions?

No worries! For additional queries or assistance, please contact our customer service team at [Your Customer Service Email]. They will be happy to assist you.