Email Notifications
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      3. Email Notifications

      Testing Email Notifications & Delivery

      Learn how to send test notifications and ensure your emails are working correctly

      Before sending out notifications to your customers, it's crucial to test your email delivery. This guide will walk you through the process of testing different types of email notifications in Single.

      Prerequisites

      • You must have already set up white labeling in your Single app.
      • This feature is available to Bronze, Silver, and Gold tier subscribers.

      Accessing the Test Email Delivery Feature

      1. Log in to your Single account
      2. Navigate to Settings > Notifications
      3. Scroll down to the "Test Email Delivery" section

      Configuring Your Test Email

      In the Test Email Delivery section, you can customize various aspects of your test email:

      In the Test Email Delivery section, you can customize various aspects of your test email:

      1. Email Type: Choose the type of notification you want to test. Options include:

        • Purchase
        • Membership Signup
        • Membership Renewal Failure
        • Membership Upcoming Renewal
        • Membership Upgrade
        • Membership Downgrade
        • Membership Term Change
        • Membership Cancel
        • Membership Address Change

      2. Content Selection: Depending on the Email Type you choose, you may need to select specific content:

        • For Purchase: Choose a specific product or digital release
        • For Membership-related emails: Select the relevant membership tier

      Note: If you click in the search field, press the space bar then backspace - you will see a list of the available options in your store.

      Sending a Test Email

      Once you've configured your test email:

      1. Double-check your selections
      2. Click the "Send Test Email" button

      The test email will be sent immediately to the email address associated with your Single account.

      Analyzing Your Test Email

      After sending the test email:

      1. Check your inbox for the test notification

      2. Verify that the email looks as expected:

        • Branding elements are correct
        • Content is accurate and appropriate for the selected email type
        • Links are working properly
        • Information specific to the email type (e.g., renewal dates, upgrade details) is correct

      3. Test the email on different devices and email clients to ensure compatibility

      Troubleshooting

      If you don't receive the test email:

      1. Check your spam folder
      2. Verify that your email address is correct in your Single account settings
      3. Ensure that your custom sender domain is properly verified (if applicable)

      If the email content or formatting is incorrect:

      1. Review your customizations in the Notifications settings
      2. Check your custom HTML (if you've made any changes)