Overview of Member Experience

When a customer becomes a member of one of your tier, whether it's free or premium, Single does a few things:

  1. Confirms their purchase.
  2. Helps them make a customer account.
  3. Redirects the to the Membership page after logging in.

Read on below for a closer look at the process.

Joining the membership

Once a customer joins a membership tier, Single provides the customer a confirmation on the order page and also sends a confirmation email. If they haven't set up an account yet, they'll be prompted to create one to access member perks.

Creating an account

Customers can set up a store/member account a few ways:

  • Directly on the order confirmation page.
  • Through the confirmation email.
  • Anytime in your shop by clicking the 'customer account' button.

Accessing perks

To access perks, members need to log in. They can do this in a few ways:

  • If you added your Membership page to your Shopify store navigation, they'll see the perks they have access to upon logging in.
  • Via the the confirmation email sent from Single
  • By clicking the login icon at the top of your store.

Of course, you can further customize the login and access experience using Single app blocks, including our Customizable Login block.

Membership management

Members can access and manage their perks, including canceling, upgrading, or downgrading their subscription, directly from the Memberships page.