Member Experience FAQ

1. How do customers sign up as members?
Customers can become paid members by following the Shopify checkout flow. Upon completing the purchase, they will receive a confirmation email with instructions to log in and create an account on our online store. If they already have an account, they can simply log in.


2. What emails do customers receive after signing up?
Customers will receive the following emails:

  • A tier confirmation email from Single, which prompts them to log in and create an account (if necessary).
  • A customer account confirmation email from Shopify, asking them to activate their account.
  • An order purchase email from Shopify, providing details about their membership purchase.


3. What should members do if they forget their password?
If members forget their password, they can click on the "Forgot Password" option on the login page. They will receive instructions via email to reset their password and regain access to their accounts.


4. How do members access their perks?
Members can access their perks by logging in to their accounts. Once logged in, they will be automatically redirected to the gated content page, where they can view and enjoy their exclusive perks.


5. Can members manage their subscription?
Yes, members have the ability to manage their subscription on their own. On the gated content page, they will find a gear icon that provides options such as upgrading their membership tier, downgrading to a lower tier, or canceling their subscription entirely.


10. Where can members seek further assistance or support?
For any further questions or assistance, members can reach out to our dedicated support team. They are ready to help and provide the necessary guidance to ensure a seamless member experience.