Single Setup Actions
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      2. Video - Rentals
      3. Single Setup Actions

      Create a Rental Video

      Seamlessly set up, manage, and promote products through video rentals - all in one place on Shopify - with Single.

      How it works

      • Turn your video into a rental that people can access either through tickets or by bundling it with another item in your shop.
      • Single will automatically make a ticket product in your store when you create a ticketed rental.
      • After someone buys the rental, Single takes care of the rest – they’ll get an email with steps on how to log in and watch.

      Before you start

      • Ensure you’ve turned on classic customer accounts. This lets your customers log in and watch what they’ve bought.
      • For smoother logins, switch off reCAPTCHA in your store.

      Steps

        1. Create Rental

        • Log in to your Single account.
        • From the left sidebar, select Video > Rentals.
        • Tap + Setup Video Rental and enter:
          • Event Poster
          • Event Title
          • Artist or Creator Name
          • When you want it live (Publish Date/Time)
          • Rental Duration (or go Unlimited).
        • Click Save.

        2. Configure Rental

        • Go to the Configure page.
        • Upload a video file that meets the specified requirements. Adjust details:
        • Thumbnail: Defaults to a 'stay tuned' pic. Swap it for your 16:9 image.
        • Chat: Enable for viewer interaction and to collect future promo contacts.
        • Account for Chat: Make viewers log in to chat.
        • Countdown: Add hype with a timer to your premiere.
        • Tags: Surface the video in the store using app blocks.
        • FAQ Link: A go-to for viewer questions. Make your own or tweak our template. 

        3. Setup Tickets

        On the Tickets page, you can turn your video into a rental that people can access either through standalone tickets or by bundling it with another item in your shop.

        • Option 1 - Create a Standalone Ticket

          • Click Create Standalone Ticket.

          • Upload an image for the ticket's product photo in Shopify.

          • Name the ticket and set a price.

          • Click Save & Close.

        Tip: Create a gift ticket in your Shopify admin for ticket swaps. Single will transfer tickets between individuals upon request. If you choose this option, do not display it on your storefront.

        • Option 1 - Create a Ticket Bundle
          • Click Attach to Existing Products.
          • Search for products or collections in Shopify to bundle with a ticket.
          • Switch on Managed Fulfillment if you've created a ticket product in your Shopify store and wish to include access to your event when that product is purchased.
          • Toggle Deliver to Existing Orders to automatically email a ticket to previous purchasers of the bundled product.

        A few tips:

        • Use Managed Fulfillment only if you've added a ticket in your Shopify store. This allows viewers to receive their digital ticket instantly. Also, avoid using this feature for physical products.
        • If you have multiple variants of the product you are attaching a ticket to (e.g. different shirt sizes), select which variants you would like to include the ticket with, and then click Add to Queue.

        Step 4: Customize Ticket Delivery Email

        Customize your ticket email with the title, message, support links, and time zone for a personal touch. Or, disable white-label settings if you prefer.

        Step 5: Activate Rental Event

        Now that your rental video is setup with tickets, click the Activation banner to make it active as a product on Shopify.

        What next?