This article explains the automated emails sent to your members and how to manage them through Single.
Types of Email Notifications
Single sends four types of automated emails to your members
1. Membership Sign Up
When it's sent:
- After a customer joins your membership
What it does:
- Confirms successful registration
- Provides essential membership details
- Guides new members through account activation/creation
2. Membership Renewal Failure
When it's sent:
- When a member's payment renewal fails
What it does:
- Alerts members to payment issues
- Provides steps to update payment information
3. Membership Change
When it's sent:
- After a member upgrades, downgrades, or modifies their membership
What it does:
- Confirms changes to membership tier or status
- Outlines any changes in benefits or pricing
4. Community Post Notification
When it's sent:
- When new posts are shared in your community
What it does:
- Alerts members to new content
- Keeps members engaged with your community
Note: You can disable email notifications when publishing your post. Members can also manage their own notification preferences.
Customization Options
You can customize these emails to match your brand. This includes:
- Adding your logo
- Customizing colors and fonts
- Override or modify default email content using html
For more info on customizing emails, refer to our article on white-labeling your emails.