A comprehensive guide to email notifications sent to your customers
Single sends various types of notifications to keep your customers informed. This guide outlines the different notification emails and when they're sent.
Types of Notification Emails
- Purchase Confirmation
- Sent immediately after a successful purchase
- Includes order details and download/access instructions
- Digital Fulfillment
- Sent when digital products are ready for download
- Contains download links or streaming access information
- Membership Sign Up
- Sent when a customer joins a membership program
- Includes welcome message and access details
- Membership Renewal
- Sent before a membership is due for renewal
- Reminds customers of upcoming charges
- Membership Renewal Failure
- Sent if a membership renewal payment fails
- Provides instructions for updating payment information
- Membership Change
- Sent when a customer upgrades, downgrades, or cancels their membership
- Confirms the changes made to the membership
- Community Post Notification
- Sent when there's new activity in a community the customer follows
- Includes a summary of the new post or comment
- Product Updates
- Sent when you update a product the customer has purchased
- Informs about new versions, additional content, etc.
Customizing Notifications
- Basic customization options are available for all subscription tiers
- Gold subscribers can edit the full HTML of these emails
- Refer to our tutorial on whitelabeling email notifications
Managing Notification Settings
- Log into your Single account
- Navigate to Settings > Notifications
- Enable or disable specific notification types as needed