White Label Delivery Emails

White labeling your delivery emails adds a professional touch and aligns your messages with your brand. If you're a Bronze, Silver, or Gold tier subscriber in Single, you can customize the delivery emails sent to fans when they purchase from your Shopify store.



Anatomy of a White Labeled Email

Example screenshot of key white-labeled email components:

Anatomy of a White Labeled Delivery Email

  1. Header Logo: Your brand's logo (JPG, JPEG, PNG, RGB, < 20MB required, recommended size: 600 x 130 pixels).
  2. Primary Color: Updates the email's button color.
  3. Title: A small header of text that appears at the top of all delivery emails.
  4. Body: A small body of text that applies to all delivery emails.
  5. Support Email: Included in the footer for customer support.

Steps to Enabling White Labeling

  1. Log into your Single account.
  2. From the left sidebar, go to Settings > Notifications.
  3. Enable the White Label toggle and add the following:
    • Primary Color
    • Header logo
    • Title 
    • Body 
  4. Next, add and configure your delivery settings:
    • Customer Support Link - this will be listed in the email and used for replies
    • Customer Support Email - this will be linked in the email footer
    • Custom 'From / Reply to' Email (optional) - to receive replies at this address, your domain must be verified.
  5. Click Save Delivery Settings.

Things to note:

    Steps to Testing Your Email Delivery

    1. Select your digital release from the dropdown menu.
    2. Click to Send Test  Email to ensure everything looks perfect.